Privacy Policy

This Privacy Policy explains how eSIMzio collects, uses, and protects your personal information.

1. Information We Collect

• Account information: name, email address, phone number
• Payment information: processed securely via Stripe (we do not store card details)
• Usage data: eSIM activation logs, data consumption (anonymous)
• Device information: device model, OS version for compatibility purposes

2. How We Use Your Information

• To provide and improve our services
• To process transactions and send order confirmations
• To send important service updates and notifications
• To personalise your experience and recommend suitable plans
• To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We share limited information with:

• eSIM provisioning partners (Airalo) to activate your eSIM
• Payment processors (Stripe) to process transactions
• Analytics providers to improve app performance

4. Data Security

We use industry-standard encryption (TLS 1.3) for all data in transit. Your payment information is tokenised and never stored on our servers.

5. Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability

To exercise any of these rights, contact privacy@esimzio.com.

6. Cookies

We use essential cookies to keep you logged in and for security purposes. We do not use tracking or advertising cookies.

7. Data Retention

We retain your data for as long as your account is active. You may request account deletion at any time.